Pilot West Studios LLC (“Pilot West,” “we,” “our,” or “us”) operates pilotweststudios.com and the related services described on this site. This policy explains what information we collect, how we use it, and the choices you have.

What we collect

We collect information you provide directly when you contact us, book a strategy call, run our cost calculator, or subscribe to updates. This typically includes your name, business email, phone number, company, and any context you share about your software environment.

We also collect basic technical information automatically, including your IP address, device type, browser, referring URL, and pages viewed. We use cookies and similar technologies to keep the site working and to understand how it’s used.

How we use it

We use your information to respond to inquiries, schedule and conduct strategy calls, deliver services you’ve engaged us for, send you material you’ve asked for, improve the site, and meet legal or contractual obligations. We do not sell your personal information.

Who we share it with

We share information with service providers that help us operate the business, including our scheduling platform, email and CRM tools, analytics providers, and hosting infrastructure. These providers are bound by confidentiality and use the information only on our behalf. We may also share information when required by law or to protect our rights and the rights of others.

How long we keep it

We retain information for as long as needed to provide our services, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we delete or anonymize it.

Your choices

You can ask us to access, correct, or delete personal information we hold about you. You can opt out of marketing emails at any time using the unsubscribe link. Depending on where you live, you may have additional rights under laws like the GDPR or CCPA. Email us to exercise any of these rights.

Security

We use reasonable technical and organizational safeguards to protect your information. No system is perfectly secure, and we can’t guarantee absolute protection. If you believe your information has been compromised, contact us immediately.

Children

Our services are not directed to children under 16, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. When we do, we’ll change the “Last updated” date above. Material changes will be communicated more prominently.

Contact

Questions about this policy? Email hello@pilotweststudios.com or call (615) 906-7117.