These terms govern your use of pilotweststudios.com and any related services (the “Services”). By using the Services, you agree to these terms. If you don’t agree, please don’t use the Services.

Who we are

Pilot West Studios LLC (“Pilot West,” “we,” “our,” or “us”) is a Tennessee limited liability company. Engagements for custom software work are governed by a separate signed services agreement, not these site terms.

Use of the site

You may use the site for lawful purposes only. Don’t attempt to disrupt the site, scrape data at scale, reverse-engineer our infrastructure, or use the site to harm others or violate any law.

Strategy calls and contact forms

Booking a strategy call or submitting a contact form does not create a client relationship. A formal engagement begins only when both parties sign a services agreement. Anything you share before signing is treated confidentially, but we encourage you to avoid sending sensitive material on first contact.

Intellectual property

The site, including its design, copy, photography, and code, is owned by Pilot West Studios or licensed to us. You may not copy, redistribute, or create derivative works from the site’s content without permission. Code we ship to you under a signed engagement is owned by you per that engagement’s terms.

Third-party links and tools

The site links to third-party tools and services, including a scheduling widget, analytics platforms, and partner profiles. We’re not responsible for the content, terms, or practices of those third parties.

Marketing content

This site is marketing material. It describes how Pilot West Studios generally operates and the kinds of work we do. It is not a contract, and nothing on it is a legally binding offer, promise, or guarantee.

References on this site to pricing, refund windows, timelines, guarantees, statistics, founder commitments, and case study outcomes are illustrative summaries intended to give you a sense of how we work. They may be simplified, paraphrased, rounded, or updated at any time, and they may not match every engagement exactly. The actual terms of any engagement, including refund windows, scope, fees, deliverables, and remedies, are set out exclusively in the signed services agreement between you and Pilot West. If anything on this site appears to conflict with that agreement, the signed agreement controls.

Disclaimers

The site is provided “as is,” without warranties of any kind. We don’t guarantee uptime, accuracy of public-facing content, or that the site will meet your specific needs. Any specific commitments around our services live in the signed engagement, not on this site.

Limitation of liability

To the fullest extent permitted by law, Pilot West will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the site. Our aggregate liability for any claim related to the site is limited to one hundred US dollars.

Indemnification

You agree to indemnify and hold Pilot West harmless from claims arising out of your misuse of the site or violation of these terms.

Governing law

These terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Davidson County, Tennessee.

Changes

We may update these terms from time to time. Continued use of the site after changes means you accept the updated terms.

Contact

Questions about these terms? Email hello@pilotweststudios.com or call (615) 906-7117.